It will always include what work we will do for you with an explanation of the solutions taken to meet your requirements. It will include assumptions and dependencies, breakdown of the work with estimated hours, a delivery schedule and the schedule of payments.

As a general rule we are able to spend up to 2 hours. Please note that we reserve the right to determine the number of hours we spend on requirement analysis.

We are able to provide one-on-one consultation sessions with one of our experts through Skype. These sessions are generally used for larger projects, when you are unsure about the use of a certain plugin or need advice in planning the projects.

Documentation varies greatly depending on the project, your experience with the platform and the level of customization we have carried out. A full turn key customized CMS requires a significant amount of document in comparison with a simple custom add on. Your exact needs in this area would be identified at the start of the project. The time spent on preparing the documentation manuals (text, videos, screenshots, one-on-one walk through) is billed and you are able to choose whichever way you would prefer to receive the instructions.

As a rule, no. Of course there are always exceptions and we are able to provide rush jobs if prior notice is provided.

Your involvement is essential to a successful project but it does vary. Gathering requirements and testing / reviewing our work are the most intensive phases and we would advise you on how much time to set aside.

Unanticipated events do occur so we would work closely with you to find the best solution even if that solution is an exit strategy. Please note that we are only able to hold off for up to 60 days.

That is not unusual in an web project so we have a tried and tested change control process. We would discuss in detail the new requirements, review the impact on existing requirements and estimate the work involved in delivering the requirement.

You can hold them in credit and they can be used for up to 6 months.

We use an online time tracking tool where the developers directly record their hours against jobs and we can send you a report at intervals as agreed during the proposal phase.

  • It happens
  • we only proffer estimates
  • Ongoing client communication to inform you of this so we can manage this.

We have a handpicked team of WordPress experts from around the world. They are able to produce best results when they know their payments are secure.

It is possible to fit in urgent tasks but we would recommend that you email us directly so we can set up a call with you as soon as possible. Our charges for rush jobs are higher and we may be able to start working on an hour’s notice, including during the weekends. Of course whether we are able to accept a rush job or not does depends on our availability.

We are a remote team working spread across different timezones. We are available during the entire European day and until 2PM EST (US time zone).

Any designs or documentation that helps us understand your requirements are greatly received. You can attach them in your initial email or, better still, send us the links to them if they are stored online.

We do offer a complete refund on your first invoice if you are not satisfied with our services. The refund can be asked in the first 15 days of paying the invoice. Refunds can only be provided for up to 5 hour. If you purchased a 10 hour block and used only 5, you are eligible for a refund.

We use Basecamp for Project Collaboration on large projects. For small projects, we usually collaborate through emails.

Our hourly rates are

  • Code Customization $35/hour
  • UI/UX $45/hour
  • PM / QA $30/hour
  • Rush jobs $60/hour
  • Consultation $60/hour

We reserve the right to categorize the task into one of the above categories.

We use a 3rd party app to send invoices. You can pay using PayPal or Credit Card. Except for your first invoice, we usually send out invoices on 15th and 30th of the month.

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